Frequently Asked Questions (FAQ)

1. How can I order from QuerNatur?

Select your desired product, add it to your shopping cart, and follow the secure ordering process. You will immediately receive an order confirmation via email.

2. Which payment methods can I use?

We offer you secure, encrypted payments via:

  • Credit card (Visa, MasterCard)

  • PayPal

  • Instant bank transfer (Klarna)

  • Apple Pay or Google Pay (depending on device)

Your payment details are protected with us – thanks to verified payment service providers.

3. Is shipping free?

Yes. Shipping is always free within Germany and the EU , regardless of which warehouse your product is shipped from.

4. How long does shipping take?

The delivery time depends on the respective warehouse location:

  • Within Germany: 2 to 4 working days

  • EU-wide: 6 to 11 working days

Products from our home base in Querfurt usually reach you particularly quickly.

5. How is it packaged?

Our own-brand products – i.e. items that we design, finish or ship ourselves – are generally packaged plastic-free , for example in kraft paper or cardboard.

Other products shipped via our European partner warehouses may still contain plastic components in the packaging for logistical reasons.

6. Can I return my order?

Yes, you have a 14-day right of return – provided the product is unused, undamaged and in its original packaging.

Please note:

  • Personalized items (e.g. engraved phone cases) are excluded from return

  • Opened hygiene products (e.g. toothbrushes) are also excluded from return

  • The return costs are borne by the buyer

After receipt and inspection of the return, the refund will be made within 10 working days.

7. How do I contact customer service?

You can reach us at any time via the contact form or by email at info@quernatur.de . We usually respond within 24 hours on working days.

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