Terms of service

Terms and Conditions

OVERVIEW

This website is operated by QuerNatur. Throughout the site, the terms “we,” “us,” and “our” refer to QuerNatur. QuerNatur provides this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including any additional policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content providers.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this site.

❌ You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) while using the Service.
❌ You must not transmit any worms, viruses, or destructive code.

📌 A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

✅ We reserve the right to refuse service to anyone for any reason at any time.

✅ You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks, and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

💳 Credit card information is always encrypted during transmission over networks.

✅ You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting primary, more accurate, complete, or timely sources of information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices for our products are subject to change without notice.
  • We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
  • We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

  • Certain products or services may be available exclusively online through the website.
  • These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

🎨 We have made every effort to display the colors and images of our products as accurately as possible.
💻 We cannot guarantee that your computer monitor’s display of any color will be accurate.

📌 We reserve the right to limit sales of our products or services to certain persons, geographic regions, or jurisdictions.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

✅ We reserve the right to refuse any order you place with us.
✅ We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
✅ If we modify or cancel an order, we may attempt to notify you via the contact information provided at the time of the order.

💳 You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store.

👉 For more details, please review our Return Policy.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links, which we neither monitor nor control.
✅ You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or liabilities.

SECTION 8 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

✅ If you send us comments, ideas, suggestions, or other submissions (whether online, by email, by postal mail, or otherwise), we may use them freely without restriction.
✅ We are not obligated to maintain any comments in confidence, pay compensation for them, or respond to them.

❌ You may not post content that is illegal, offensive, defamatory, obscene, or violates third-party rights.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 10 – PROHIBITED USES

You may not use the site or its content:

  • For any unlawful purpose
  • To violate any laws or infringe intellectual property rights
  • To harass, abuse, defame, or discriminate against others
  • To submit false or misleading information
  • To upload viruses or malicious code

📌 We reserve the right to terminate your use of the Service if you engage in prohibited activities.

SECTION 11 – LIMITATION OF LIABILITY

We do not guarantee that:

  • The Service will be uninterrupted, secure, or error-free.
  • Any errors will be corrected.

⚠️ We shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of the Service or products.

SECTION 12 – TERMINATION

  • These Terms remain in effect unless terminated by either you or us.
  • We may terminate this agreement at any time if you fail to comply with any term or violate any condition.

SECTION 13 – GOVERNING LAW

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.

SECTION 14 – CHANGES TO TERMS AND CONDITIONS

You can review the most current version of these Terms at any time on this page.

📌 We reserve the right to update, change, or replace any part of these Terms without prior notice.

SECTION 15 – CONTACT INFORMATION

📩 For questions about the Terms and Conditions, contact us at:
📍 QuerNatur
📧 info@quernatur.de
🏠 Nebraer Str. 1, 06268 Querfurt, Germany